Crisp vs. Tidio
Crisp or Tidio? We compare the two affordable live-chat tools with a free plan — shared inbox, e-commerce integration, AI chatbot and price put to the test.
Crisp
Crisp im Test 2026: günstige Live-Chat- und Kundensupport-Software mit geteiltem Postfach, Chatbot und KI-CoPilot – ideal für kleine Teams und Startups.
Tidio
Tidio kombiniert KI-Chatbot Lyro mit Live-Chat für E-Commerce-Shops – erhöht Conversions und reduziert Support.
Criteria Comparison
Each criterion was evaluated in our standard test with identical tasks.
Our Verdict
"Crisp leads on shared inbox and multichannel support for small teams, Tidio on e-commerce integration for Shopify and WooCommerce stores."
Choose Crisp if a shared inbox, multichannel messaging and an AI CoPilot matter more to you than pure store features. With a flat rate per workspace (instead of per agent), EU hosting in France and a free entry plan, Crisp is the obvious all-in-one choice for privacy-conscious startups and small support teams.
Choose Tidio if you run an e-commerce store and want to quickly add live chat with the AI chatbot Lyro to Shopify or WooCommerce. Lyro is set up in minutes from your FAQ content; ideal for reducing support tickets, recovering abandoned carts and boosting conversions through proactive chat.