Crisp vs. Intercom
Crisp or Intercom? We compare the affordable live-chat software with the AI platform built around Fin — feature scope, AI automation, data privacy and price put to the test.
Crisp
Crisp im Test 2026: günstige Live-Chat- und Kundensupport-Software mit geteiltem Postfach, Chatbot und KI-CoPilot – ideal für kleine Teams und Startups.
Intercom
Intercom kombiniert KI-Chatbot Fin mit Live-Chat und Helpdesk für eine komplette Kundenservice-Lösung.
Criteria Comparison
Each criterion was evaluated in our standard test with identical tasks.
Our Verdict
"Crisp wins on predictable costs and EU data privacy for small teams, Intercom on AI automation with the Fin agent for growing support organizations."
Choose Crisp if, as a startup, small team or solo founder, you want an affordable flat rate per workspace that bundles live chat, shared inbox and chatbot. Also ideal for privacy-conscious providers, as Crisp hosts its data in the EU (France) and offers a permanently free plan.
Choose Intercom if you rely on best-in-class AI automation: the GPT-4 agent Fin resolves a large share of inquiries on its own from your knowledge base and hands off cleanly to human agents. Best choice for SaaS and tech teams with growing volume — but do the math on the usage-based Fin billing ($0.99 per resolution).